Refund policy

Return and Refund Policy – Boston Chai Party

At Boston Chai Party, we take pride in delivering high-quality chai and related products. Due to the perishable nature of our items, we do not accept returns on food or beverage products. However, if there’s an issue with your order, we’re committed to making it right.

Damages and Order Issues

Please inspect your order upon delivery and contact us immediately at chai@bostonchaiparty.com if your item is damaged, defective, or incorrect. We’ll work with you to resolve the issue—whether that means a replacement or a refund.

Exceptions / Non-Returnable Items

As a general rule, we do not accept returns on:

• Perishable goods (such as chai blends, spices, or other food items)

• Custom or personalized products

• Gift cards

• Sale items

Please reach out to us if you have concerns about a specific item.

Refunds

If your issue qualifies for a refund, we’ll notify you after reviewing your request. Approved refunds will be processed to your original payment method within 10 business days. Note that your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at chai@bostonchaiparty.com.